At Hayes Finance, we often meet clients at their most difficult moments. Situations where options feel limited, time is running out, and the stakes are incredibly high. This case is one of the most powerful examples of how persistence, experience, and the right advice can completely change the outcome.
When this client came to us, she was facing repossession and very few options left, her goal was simple but urgent; find a way to keep the family in their home.
The Client’s Situation
Our client who’s in their 70’s, owned a large family home but had fallen into serious financial difficulty.
The existing mortgage had reached the point where repayment was due. Over time, communication had broken down and no solution had been found. This led to a repossession order being issued, with a court date already set.
Alongside the mortgage, there were additional financial complications. She had multiple debts. Their income was not acceptable by any lender for a standard mortgage.
To make matters more complex, the property itself presented challenges, which immediately raised concerns with lenders and valuers. Although the property was desirable and well maintained, assumptions were made that affected its suitability for lending.
By the time she reached Hayes Finance, she had already been told multiple times that there was no solution.
The Challenge
This case presented several significant barriers:
- An active repossession process with a court date approaching
- No clear or acceptable income for traditional lending
- Multiple debts
- A property location that lenders were initially reluctant to support
- A client who was sceptical, resistant, and lacked trust in advisers
In addition to the technical challenges, there was also the human element. She did not believe they could be helped. She had little confidence in the process and was wary of advice, having had a difficult experience with previous lenders.
This meant that the solution needed to be not only technically correct, but also clearly explained, carefully managed, and delivered with patience.
Our Solution
After reviewing every possible route, it became clear that a Lifetime Mortgage through equity release was the only viable option.
This would allow her to clear their existing mortgage, resolve outstanding debts, and remain in the property without the pressure of mandatory monthly repayments.
We approached a specialist equity release lender, and structured the case as follows:
- Property value £1,000,000
- Maximum equity release amount of £470,000
- Loan to value of approximately 46%
- Fixed lifetime interest rate of 9.56%
- Interest roll-up structure with optional repayments
How We Managed the Process
This was not a case that could be solved with a simple application. It required constant communication, detailed evidence, and a willingness to challenge decisions where needed.
Maxine led the case from the front, working closely with the lender, the solicitor, and the client.
One of the biggest turning points was addressing the concerns around the property location which caused Initial resistance from the lender and rather than accepting this as a reason for decline, we gathered evidence, challenged assumptions, and worked directly with the client and lender to address their concern.
The problems were purely on paper, through sharing the information, gathered the valuer supported this position, and with persistence, the lender accepted the findings.
At the same time, we worked with a specialist solicitor who understood the urgency and complexity of the situation. They played a crucial role in communicating with the court, providing formal confirmation that a financial solution was in progress. This helped buy valuable time and prevented immediate repossession action.
Throughout the process, Maxine maintained contact with the client. Clear instructions were given, expectations were managed, and every step was followed through. Trust was built gradually, and by the end of the process, she was fully engaged and cooperative.
This level of involvement was essential. Without it, the case could easily have fallen apart at multiple stages.
The Outcome
With everything aligned, the mortgage offer was secured and completion arranged.
The result was life changing.
- Enough equity was released to clear the existing mortgage and address key debts
- Repossession avoided allowing our client and her family to remain in their home
- No mandatory monthly repayments, reducing financial pressure immediately
- Full ownership of the property retained
- Option to make voluntary payments to manage the long-term balance
Our client described a huge sense of relief once the solution was in place, knowing that the immediate threat to their home had been removed.
This was not just a financial outcome. It was stability for her family that needed it.
Why This Case Matters
This case highlights exactly what Hayes Finance stands for.
It would have been easy to walk away. The situation was complex, time sensitive, and far from straightforward. But with the right approach, the right contacts, and the determination to keep pushing, a solution was found.
It also demonstrates the role that equity release can play in later life. When used correctly, it can provide a lifeline. Not just a financial product, but a way to protect a home, maintain independence, and reduce stress.
As Maxine said during the process, it is not always about accepting no. It is about understanding why the answer is no, and working out whether that answer can be challenged.
Facing a Difficult Situation?
If you are dealing with a complex mortgage situation, whether it involves debt, adverse credit, or the risk of losing your home, it is important to know that there may still be options available.
At Hayes Finance, we specialise in cases that require more than a standard solution. We take the time to understand the full picture, work closely with lenders and solicitors, and support our clients every step of the way.
We do this every day. We live and breathe this stuff.
When the computer says no, give us a go.
Explore Your Options With Later Life Lending
Equity release is a big decision and should not be taken lightly. This is why we offer a complimentary equity release consultation with our Ipswich-based specialist, Maxine Smithen. Consultations are available in person, over the phone, or by video call — so expert advice is always within reach, wherever you are in the UK.
